Delete my account
You can request full deletion of your Aasta account and all associated data at any time, whether or not you still have the app installed.
- Email delete@aasta.care from the address you registered with. The older adult’s account has no email address of its own — it is created with the pairing code, without an email or a password — so their deletion is requested from the settings of their own app, on their phone, or a family member writes to us from their own account’s email address and tells us which person it is about.
- Tell us whether you hold the family member (monitor) account or the older adult’s (patient) account — deleting a monitor account does not delete the older adults connected to it, it only disconnects them from you.
- We confirm by email within 2 business days.
- Deletion is completed within 30 days of that confirmation.
Deletion covers: your account and profile, pairing with your family members, location history, voice messages (including the audio file itself, not just the record), the photos their family has sent them and the welcome photo on their screen (the files too, not just the records), your profile picture if you set one, status requests, and generated weekly reports. This is a real deletion, not a "soft" one — records are removed from the database, not just marked inactive.
Exception: where the law requires us to keep something (for example, invoices, for tax purposes), only that specific record is kept, for the minimum legally required time, and everything else is deleted regardless.