Support

Codes expire after 30 minutes for security. Generate a new one from the family member’s app and try again. If it still doesn’t work, check that both phones have an internet connection.

Check that Aasta has notification permission in your phone’s settings, and that system-level "battery saver" isn’t restricting the app in the background — this is the most common cause, especially on Android.

From the phone where you subscribed: Settings → Subscriptions (iOS) or Google Play → Subscriptions (Android). Aasta can’t cancel subscriptions from outside the relevant store — that’s an Apple/Google rule, not ours.

There’s a dedicated page for this — see "Delete my account" in the footer.

Their side of the app is stripped down to the essentials: one button and a couple of quick replies. If it’s still difficult, try setting it up together the first time and leaving day-to-day use to the family member acting as monitor.

The app is available in Spanish, English, Norwegian (Bokmål), Swedish, Danish, Finnish and Icelandic. This website is also available in Catalan, Valencian, Galician, Basque and Nynorsk.